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By stella

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With all the hype regarding Twitter, it may be confusing to figure out whether using Twitter will ultimately effect your business’s bottom line. I recently came across this cool article which summarizes 15 key ways to use Twitter in your business, based on the book Twitterville by Shel Israel. Here are some examples:

1) Communicating with Customers/Humanizing Your Business- Giving your customers the ability to talk with someone in your business is an excellent means of bolstering customer service. It’s also much easier than expecting a customer to pick up a phone and call your service line. Using twitter to facilitate interaction also adds a human element to your business, whereas depending on your industry, there may be little means of contact otherwise.

2) Information Seeking and Sharing- Twitter can be a fantastic alternative means to research or addition to search engines. Searching by hash tags has grown increasingly popular, and even Google has noticed, implementing new strategies to integrate online communities into search results.

3) Networking- Finding people on Twitter can be a fantastic segue for future relationship building and partnerships. Depending on your networking goals, whether it’s job searching or searching for potential job candidates, Twitter serves as an online screening process that allows you to see what they think is worthy of sharing.

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By stella

Warning: This is a “pat on the back” post for us so readers should beware. That said, if you can’t pat yourself on the back on your own blog then where can you do it?

The TransFS Team had a great time talking to business owners and spreading awareness last week at the first annual Chicago Tech Expo. Many business owners didn’t realize how much they were being charged for credit card processing while others showed clear disdain for the whole process. After hearing the TransFS message, many business owners were excited to start saving on credit card processing using the site. That makes us very happy since TransFS is the manifestation of our attempt to solve a problem we all faced as small business owners and operators. Onward!

Stella and Dan during the Chicago Tech Expo 2009.

Stella and Dan during the Chicago Tech Expo 2009.

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By sean

Networking is vital to grow small businesses. Typically, small business owners rely on their existing networks for initial customers. In addition, small business owners will try to quickly expand their networks in hopes of generating new customers.  While this push to increase business contacts is understandable, small business owners should be careful to not alienate contacts.

For example, let’s take a look at small business brokers or advisors. These small business professionals help represent businesses for sale. Basically, they run the process to attract potential buyers and ultimately sell a given business for the current owners. Small business brokers spend a lot of time networking and cultivating relationships with various professional associations, business owners and entrepreneurs with the hope of being considered to represent the business if it is ever sold.  The most successful advisors generally adhere to the following simple guidelines for professional networking:

  1. Do Not Misrepresent Yourself - You should never misrepresent yourself or your company – eventually it will come back to haunt you.

  2. Genuine / Sincere Interest – You always want to come off as genuine or sincere in your interest regarding people and their businesses. For example, let’s assume you are at a networking event. If you simply ask for peoples’ cards and then quickly move on, you likely will give the wrong impression – you are only interested in yourself / your own business. This brings us to the next rule.

  3. Rule of Reciprocity – Any website that has keys to networking articles will mention the “rule of reciprocity.” This rule is a foundation for successful networking. It is important to consider how you may help those people in your network. Networking is not just about gaining new contacts or new opportunities for yourself – it’s about trying to help each other. Think of it this way – are you more likely to help someone who just is interested in you being a customer or someone who is willing to make some introductions for you and interested in you being a customer?

  4. Do Not Reach Out Only When You Need the Help - Unless you have a clear understanding with someone, you should not only reach out to people in your network when you need them. Again, this shows you aren’t really thinking about how you are able to help them – only how they are able to help you. Think of it this way – did you ever have a friend that you only heard from when s/he had nothing else going on? It probably bothered you, right?

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